Mile Two
Clients
Air Force Research Laboratory (AFRL)
Digital Transformation Office (DTO)
AFWERX
Small Business Administration (SBA) (SBIR & STTR)
Duration
4.5 years
Roles
Lead UX Designer & Researcher | 2023 - Jan 2026
Associate UX Designer & Researcher | 2021-2023
Summary
At Mile Two, I contributed as part of cross-functional teams of 4–10 designers, researchers, and engineers across diverse client engagements. In my early years, I focused on hands-on research execution—conducting user interviews and group sessions, facilitating client workshops, and collaborating directly with customers to navigate complex problem spaces. I turned insights into low-fidelity system models and screen flows to support rapid testing and iteration, ultimately shaping high-fidelity, production-ready products.
As my role matured, I expanded into leading research, strategy, and design initiatives. I guided client communications, facilitated workshops for problem discovery, framing, and product strategy, and aligned teams around shared goals. Across projects at varying stages of maturity, I gained end-to-end experience spanning the full product lifecycle—from early discovery through delivery.
Actions
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Led end-to-end UX research, strategy, and design across multiple enterprise software engagements
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Partnered with product, engineering, and stakeholders on cross-functional teams (4–10) from discovery to delivery
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Planned and conducted mixed-method research (1:1 interviews, group sessions, usability testing)
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Facilitated stakeholder sessions to uncover true problems, frame requirements, and align strategic decisions.
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Synthesized research into actionable insights using systems-thinking and cognitive-engineering frameworks
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Defined product vision, experience principles, and UX strategy in complex, high-risk domains
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Created and iterated low-to-high-fidelity artifacts, including journey maps, service blueprints, process maps, system models, state transition diagrams, user flows, scenarios, wireframes, and interactive prototypes.
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Conducted UX audits and heuristic evaluations to identify usability risks and improvement opportunities
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Designed explainable, human-centered workflows for AI-assisted and decision-support systems
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Partnered with engineering to implement designs and iteratively refine solutions through testing, refinement, and validation.
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Contributed to shipped, production-ready software used by government and enterprise organizations
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Adapted design and research approaches across projects at varying stages of the product lifecycle
Links
Project Descriptions
Automated Email Marketing Service (AFRL)
Web Application | (~3 months) | UX Research +Design
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Think: mailchimp.com
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An internal automated email marketing platform to streamline outreach and engagement. Our team designed and delivered a lightweight service enabling campaign creation, scheduling, audience segmentation, and analytics, while ensuring consistent messaging and reducing manual effort for communications teams.
Proposal Evaluation and Life Cycle Management (SBIR & STTR office)
Web Application | (~2 years) | UX Research +Design
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Think: slightly like submittable.com + (tailored to the unique rules, criteria, and scale of government small-business funding.)
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A custom internal platform to manage SBIR/STTR proposals, combining structured submission, collaborative reviewer evaluation, and program oversight. The project began with mapping the full proposal lifecycle to identify cognitive bottlenecks and regulatory friction points, then delivering decision-support tools that helped evaluators navigate high-volume solicitations efficiently while minimizing automation bias and fatigue.
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Web Portal + Innovation Interest Community Forum (AFWERX)
Web Application | (~1.5 years) | Lead UX Research +Design
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Think: grants.gov ( multi-faceted web portal) + discourse.org (community/forum)
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A web portal to organize a hierarchy of AFWERX offerings and enable interest based community engagement, providing tools for collaboration, discussion, and opportunity discovery. The platform supports structured workflows for topic submission, networking, and knowledge discovery while fostering secure communication based on robust community permissions/roles.
Intake, Triage, & Decision Platform for organizational initiatives (AFWERX)
Web Application | (~4months) | Lead UX Research +Design
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Think: servicenow.com/innovation-management
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An internal platform for AFWERX to intake, evaluate, and route ideas/requests into proper buckets for recurring leadership selection. Started with domain analysis and workflow mapping to identify intake friction and decision load, then delivered features enabling structured submissions and shared visibility as initiatives moved through the funnel—improving coordination with decision load.
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Tracking, Assessing, & Planning Improvements for Organizational Digital Maturity (DTO)
Web Application | (~1 year) | Lead UX Research +Design
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Think: pointerpro.com + (more extensive long term analysis and dashboarding)
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A digital maturity platform enabling structured tracking, assessment, and improvement planning of digital capabilities. The tool operationalizes a comprehensive maturity assessment framework based on an industry‑informed set of digital capabilities and metrics, helping organizations baseline current digital states, set target objectives, and identify prioritized improvement actions. Built to support iterative assessment cycles and strategic planning, the platform provides a rigorous way to quantify/visualize performance across data maturity domains over time.
Acquisition AI Mission Platform- (AFWERX | SBIR/STTR)
Web Applications | (~6 months) | Lead UX Research +Design
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Think: linkedin.com/recruiter
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AI-assisted mission platform supporting proposal evaluation assignments and award management within SBIR/STTR programs. The system used language-based matching to recommend evaluators for submitted proposals and to organize awarded proposals into domain-based cohorts. A key focus was explainable decision design—surfacing AI reasoning, confidence signals, and context—to build user trust while enabling human-in-the-loop review, manual overrides, and anomaly checks for high-impact decisions.
Non Disclosure Agreement
My work artifacts for Mile Two can not be shared publicly, to discuss in more detail please reach out to me using the contact info at the bottom of the page
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